Your personal information matters most to us. Everything about how New Lucky collects, stores, and protects your data is explained in detail on this page.
New Lucky is a trusted online gaming platform in Bangladesh. We believe protecting user privacy is a fundamental responsibility. This privacy policy explains how New Lucky collects your personal information, the purposes it is used for, how long it is retained, and how it is kept secure.
By using any New Lucky service, you are considered to have agreed to this privacy policy. Please read it carefully before registering. If you have any questions, feel free to contact our support team.
Please note: This privacy policy may be updated from time to time. When changes are made, the date at the top of the page will be updated. We recommend checking this page regularly.
When you open an account and use services on the New Lucky platform, we collect various types of information. This data falls into two main categories — information you provide directly, and information collected automatically.
Information you provide during registration and account management:
When you use the New Lucky platform, certain information is collected automatically:
| Type of data | Purpose of collection | Retention period |
|---|---|---|
| Mobile number | Account verification and security | For as long as the account remains active |
| Payment information | Deposit and withdrawal processing | 5 years (as required by law) |
| Gaming history | Responsible gaming monitoring | 2 years |
| IP address | Fraud prevention | 90 Days |
| Cookie data | Improving user experience | 30 days |
New Lucky uses your information only for specific, legitimate purposes. We never collect your data unnecessarily or use it for unauthorized activities.
New Lucky does not sell your personal information to any third party. However, limited data may be shared in certain specific circumstances.
When information may be shared: Payment processors (Mobile Banking, Nagad, Rocket) — to complete transactions; law enforcement agencies — when required by legal order; technology partners — for server and security services (bound by NDA).
All third-party partners are bound by strict confidentiality agreements and receive only the limited data needed for specific tasks. Your information is never used for marketing or sold outside of new lucky.
New Lucky's website and app use cookies. Cookies are small data files stored on your device that help improve your browsing experience.
Most cookies can be managed through your browser settings. However, disabling essential cookies may affect the platform's functionality.
New Lucky uses industry-standard technologies and processes to protect your information. Our security systems are regularly updated and tested.
Stay alert too: Never share your password with anyone. No New Lucky staff member will ever ask for your password by phone or message. If you receive such a request, report it to the support team immediately.
New Lucky strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect information from minors. Should any such data reach us, it will be deleted immediately upon detection and the associated account will be closed.
New Lucky primarily serves users in Bangladesh, though our server infrastructure may be hosted at international data centers. Regardless of where data is stored, the standards set out in this privacy policy apply universally. We ensure that the highest protection standards are maintained for all international data transfers.
As a registered user on New Lucky, you have several important rights regarding your information. Contact our support team to exercise any of these rights.
New Lucky reserves the right to update this privacy policy at any time. For significant changes, we will endeavor to post a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.
As a New Lucky user, you have full control over your personal information.
To find out what information we hold about you, submit a request to support. You will be notified within 7 business days.
If any of your information is incorrect, you may request a correction. Contact our support team with the accurate details.
You may request deletion of your information when closing your account. However, certain data may need to be retained due to legal obligations.
You may request that we restrict processing of your data under certain circumstances.
You may request your information in a structured format, which can then be used for further processing.
If you believe the privacy policy has been violated, you may file a complaint with the support team. We aim to respond within 48 hours.
New Lucky ensures your information is protected at every level.
All your data on New Lucky is encrypted using SSL/TLS and AES-256 technology — protected at every stage, from transfer to storage.
Mobile OTP verification is required at login. This fully prevents unauthorized access and keeps your account secure.
New Lucky never sells your personal information to third parties. Your data is used solely to provide services to you.
Only authorized staff can access specific data. Every access is logged and regularly audited.
Data is automatically deleted after the retention period. No unnecessary data is held.
An instant SMS alert is sent if a suspicious login or unusual activity is detected. Your account is monitored at all times.
Answers to the questions our users ask most.